"Before we implemented the ScanFile system our records were either microfilmed or hard-stored. Since implementing the system we have input over 30,000 images which I estimate will save us between 25% and 30% of space.
The electronic distribution of documents is more convenient. For example, we scan then save to CD, upload to a central server with 'Public Access'. This has made it easier for customers to retrieve information - minutes rather than hours where we would normally have to do an archive box recall.
Productivity has increased - we have processed double the amount of documents in recent months.
We feel we have made an economically sound choice in choosing ScanFile.
Falcon's implementation of ScanFile and ongoing support has been excellent!"
Steve Cowley
Records Manager
GlaxoSmithKline
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